By purchasing tickets and visiting Museum of Senses, you agree to the following terms and conditions. Museum of Senses Spain S.L., with Tax ID (CIF): B88511696, is responsible for complaints management and resolution, in accordance with applicable consumer protection regulations.

In the event of a complaint, Museum of Senses Spain S.L., with Tax ID (CIF): B88511696, shall be the entity responsible for its management and resolution, in accordance with the applicable consumer protection regulations.

Date changes or ticket rescheduling are not permitted once the purchase has been completed.

Tickets are non-refundable, regardless of the fare or promotion applied.

Exception due to force majeure: Refunds will only be considered in duly justified cases of force majeure. Force majeure is understood as extraordinary, unforeseeable circumstances beyond the customer's control, such as:

The only official platform for purchasing and managing tickets is the official Museum of Senses website, available 24 hours a day, 7 days a week. The museum shall not be responsible for tickets purchased through non-official channels.

In the event that a visit is cancelled due to operational, technical, or force majeure reasons attributable to the museum, the organization will notify customers as far in advance as possible. In such cases, a full refund will be issued to the original payment method within an estimated period of 10 to 15 business days.

The museum does not guarantee the validity or authenticity of tickets not purchased through the official website and that do not include the corresponding confirmation code and QR code. Tickets will not be replaced or reissued in the event of loss, theft, damage, or destruction.

Tickets purchased at a reduced rate or with a discount must be justified with valid supporting documentation at the time of entry. If such documentation is not presented, the ticket will be considered invalid, and the customer must pay the difference to the current general rate in order to gain access.

Access to the museum is subject to the presentation of a valid, complete, and undamaged ticket. Once the venue has been exited, the ticket holder forfeits the right to re-entry.

The organization reserves the right to admit or deny access once the scheduled time slot has begun. Pets are not permitted, except for duly accredited assistance animals in accordance with applicable regulations.

Responsibility for minors rests exclusively with their parents, guardians, or legal representatives. Children under 13 years of age must always be accompanied by an adult. Minors aged 13 to 17 may access the museum unaccompanied, under the responsibility of their legal guardians.

Photography and video recording inside the museum are permitted for personal use. For any commercial, promotional, or professional use, prior contact with the museum is required via: info.madrid@museumofsenses.com

All prices include the applicable VAT.

Variable pricing: Prices may vary depending on availability, demand, and the sales channel. Online prices and on-site ticket office prices may differ.

No refunds or compensation will be issued if a lower rate is offered for the same service after the purchase has been made.

If the customer requests to change their ticket to a time slot with a higher rate (within the permitted exceptions), they must pay the corresponding price difference, subject to availability.